Guest Guide
Take a deep breath. Come to us to slow down, recharge, and be together. Welcome to Benecko, in the heart of the Krkonoše Mountains.
Apartmány tři boudy were created for moments of relaxation, quality time with family, and stays in one of the areas with the cleanest mountain air in the Czech Republic.
We believe you will enjoy the best that the mountains have to offer here – peace, nature, space to breathe, and time to be together.
We wish you a wonderful and relaxing stay.
To make everything as easy as possible for you, we have prepared a short stay guide. In it, you will find a brief and clear overview of everything important that might come in handy at Apartmány tři boudy.
Stay
Check-in is available from 3:00 PM.
Evening arrival is not a problem by prior arrangement; please contact us approximately one hour before arrival at +420 774 240 222. Parking is available in the building’s underground garage. Each parking space has its own cellar locker.
Please complete check-out by 10:00 AM. If you need more time, you can book a late check-out online as an additional service.
Wi-Fi is free in the Apartmány tři boudy. Please log in to “Wifi – free”. Generally, making mobile network calls is more difficult here (as elsewhere in the mountains). We help ourselves by using WhatsApp or FaceTime calls.
Apartments tři boudy have a self-service front desk. To receive the PIN code for access to the property, you must complete the online check-in and have your reservation fully paid. You will receive the PIN code for access to the building and garage by e-mail before the start of your stay. The PIN is four digits and must be confirmed by pressing the “OK” button.
The apartment keys are securely stored in a key box located at the entrance to each apartment. To open the key box, please use the PIN code provided in the e-mail you will receive before the start of your stay. The key in the key box opens both the apartment and the storage locker for skis and bicycles. The storage locker is located by the parking spaces in the underground garage. At the end of your stay, please leave the apartment keys in the key box again or in the door of the storage locker. Thank you.
In case of difficulties, call the property manager at +420 732 105 058 or reservations at +420 77 42 40 222.
Parking and Transport
The apartments each have one parking space available in a spacious underground garage. If you need to arrive in two cars, you can also park outside, about 50 meters from the building, in our reserved parking lot. You can easily drive into the underground parking garage with a van carrying a coffin on the roof.
If you need to charge your electric car, you can use our wallboxes. To make a reservation and pay, please contact us at +420 774 240 222.
Apartmány tři boudy are at an altitude of about 850 m; in winter, the last 500 meters to us can be challenging. Cars with 4×4 drive and good winter tires will make it up comfortably; otherwise, we recommend packing snow chains.
Skis, Bikes, and Sports Equipment
The lockable storage unit is located directly next to the parking space (except for storage units 16 and 18). You can store your skis, bicycles, and other sports equipment in the heated ski boxes and on the designated bike hooks. The storage unit is also large enough to accommodate a bike rack. To charge e-bike batteries, please use the power outlet in the storage unit.
Wellness
Treat yourself to a moment just for you.
Warm up in our sauna, let the steam work its magic, and switch off the world around you for a while. Here, you can enjoy a pleasant wellness experience in private – in peace, without haste, and away from the hustle and bustle.
You can book wellness every day between 10:00 AM and 10:00 PM
The service is subject to a fee. A group of up to 6 people is ideal.
Sheets and spa towels will be provided for you at the spa. Please leave the towels from the apartments in your room.
Thank you.
Grilling
For lovers of grilling and outdoor seating, we have prepared a fire pit with pleasant seating in front of the main building.
Please use this designated spot for grilling and starting fires to ensure the stay is safe and pleasant for all guests. Apartments tři boudy are located within the Krkonoše National Park (KRNAP).
As a small gift from us, wood is prepared in the woodsheds by the seating area. Just make yourself comfortable and enjoy a mountain evening.
Children and Other Pets
Families with children are very welcome here. For your little ones, we are happy to lend you a travel cot with a mattress or a high chair for free. And if an accident happens, let us know; we will prepare replacement bedding or a blanket for you.
We are happy to prepare a cot for you, but we do not have our own children’s pillows, duvets, and bedding available. We therefore ask that you bring your own bedding for the baby that they are used to. Thank you for your understanding.
We are happy to prepare replacement bedding or a blanket for you. This service is charged according to the current price list.
For longer stays, you can use our laundry room in the back for free. Please bring your own laundry detergents that you are used to and that suit you.
Children can enjoy plenty of fresh air and fun at our well-equipped outdoor playground, featuring a trampoline, swings and a children’s carousel. And when the weather isn’t suitable for outdoor play, children can explore the toys in our kids’ corner, while you enjoy a coffee in the lobby. For older children, there is an Xbox available on the TV in the common room (PIN: 21 11 12).
For longer stays, it is possible to use our laundry room in the back by arrangement.
If you plan to arrive with your pet, please let us know in advance. Well-behaved pets are welcome here. Just add the “Pet” service when booking, or do so later in the Alfred online check-in app. Staying with a pet is subject to a fee due to the increased cleaning requirements after the stay.
Practical Information
The apartments are equipped with Nespresso Original capsule coffee machines. As a gift from us, you will receive a set of capsules for your first moments with a worry-free cup of coffee.
Before Departure
Before you leave, we ask for a few small things that will help us prepare the apartment for the next guests:
- wash used dishes,
- take out the trash (the place for disposing of mixed and sorted waste is next to the underground garage entrance),
- turn off lights and appliances,
- close windows and the apartment entrance door,
- leave used towels in the bathroom,
- please report any damage or defects that occurred or that you noticed during your stay.
- take food and open drinks with you or dispose of them.
Thank you for helping us keep the apartment pleasant and ready for the next guests.
Restaurants and Services
Where to Buy Groceries
For convenient shopping right to the apartment door, you can use Rohlík. Please enter Benecko 227, 512 37 Benecko in the address field and add “Apartmány tři boudy” in the notes.
To top up small supplies directly in Benecko, Potraviny Skalka is open, 5 min by car towards the central parking lot. During the season, they are open Monday to Saturday 7:00 AM – 4:30 PM, Saturday only until 12:00 PM, and closed on Sunday.
For larger supplies, you will need to head to Vrchlabí or shop on your way to us. On the way here, you can use shops in these towns:
- Nová Paka – LIDL
- Vrchlabí – LIDL, Kaufland, Penny Market
Food Delivery to the Apartment
If you don’t feel like cooking after a trip, you can use dinner delivery from Vrchlabí: (both tested by us)
- Bueno Burger & Pizza Vrchlabí – burgers and pizza; Bueno restaurant offers online or telephone ordering.
- La Mia Pizza Vrchlabí – Italian pizza with the option of pickup or delivery around Vrchlabí and the surrounding area.
Pharmacies in Vrchlabí
- BENU Pharmacy Vrchlabí, Krkonošská 8 – in the center of Vrchlabí.
- ipc Poliklinika Vrchlabí Pharmacy, Jihoslovanská 465 – in the polyclinic building.
Where to Go for Food, Coffee, or Something Sweet
- Kněžická chalupa – a wonderful excursion restaurant in a beautiful setting above Vrchlabí, suitable after a walk or trip.
- Chata Tereza – a stylish restaurant in Vítkovice on Janova Hora; it is necessary to make a reservation by phone in advance.
- Občerstvení Rovinka – a popular tourist snack bar on the route from Benecko.
- Farma Steak & Fish Restaurant – a restaurant in the center of Vrchlabí focused on steaks, fish, and overall higher quality ingredients.
- Botta Caffe – a restaurant and café in the center of Vrchlabí, suitable for lunch, dinner, and coffee.
- Kavárna 7 štítů – a cozy café in Vrchlabí in one of the oldest houses in the town.
- Coffee Láffka – a modern café and coffee shop in Vrchlabí.
- Kozí plácek 127 – a vegetarian restaurant in Vrchlabí, suitable for a lighter lunch.
Important Contacts
Reservations and Payments: (+420) 774 240 222
Property Manager: (+420) 732 105 058
Mountain Rescue Service: (+420) 1210
Emergency numbers: (+420) 112
Guest card
We offer our guests the Benecko Guest Card, which gives them access to various discounts and benefits with selected partners, including discounts at the Benecko Ski Resort.
One Guest Card is intended for the whole family or group.
1. Card registration
If you would like to use the Guest Card, it must be registered on the Benecko Association website:
https://www.benecko.info/guest-card/
www.benecko.info/karta-hosta
On the Guest Card page, click “Register”. Registration is simple and takes only a few minutes. You can also use the QR code shown on the card, which will take you directly to the registration page.
2. Registration code
After registration, you will receive a unique registration code at the e-mail address you provided. This code must be written on the lower part of the Guest Card.
The card is invalid without a valid registration code. The code also includes information about the number of registered persons – adults and children up to and including 11 years of age.
3. One card for the whole family or group
One Guest Card can be registered for the whole family or group, so there is no need for a separate card for each person.
You can find the current list of discounts, benefits and rules for using the Guest Card on the official Benecko website www.benecko.info/guest-card.
Stay Review
We would be very happy if you let us know how you liked your stay with us.
If everything was to your liking, your review will please us greatly and help us in our early stages. And if something wasn’t quite as you expected, we would be happy if you let us know as well. We read all reviews carefully.
